Please read the following information carefully before teaching. This information is very important to know and includes some of the basic professional standards SayABC expects teachers to meet.
Please note: The new Teacher Practice measures go into effect on August 7, 2019.
Please note: The new trial payment measures go into effect on May 1, 2019.lass Payments:
- Major class payment = Base pay + Completion incentive
- Your base pay: US$13 per 40-minute lesson + 5 minutes of class preparation before class
- Your completion incentive payment: Up to US$36 per Unit
- Free Trial class payment: Base pay + Conversion incentive
- Your base pay: US$15 per 40-minute lesson + 5 minutes of class preparation before class
- Your conversion incentive payment: US$8 per student conversion within 5 days
- Emergency Sub Class Payment (Teacher Support assigns a class to standby teacher within 24 hours of start time) = Base pay + Emergency Sub Incentive within 24 hours
- Your base pay: US$13 per 40-minute lesson + 5 minutes of class preparation before class
- Your emergency sub incentive payment: US$7 per successfully conducted class
Please refer to the payments & incentives section below for criteria for receiving incentives.
- Remittance: Transfers are initiated on the 15th of the following month
- Payment Period: 1st-31st
- Payment Method: Wire transfer
- Transaction fee: SayABC adds an additional US$12 to payments to non-US accounts to cover transaction fees. Please note your local bank may charge for receiving USD. SayABC is not responsible for further fees charged by financial institutions.
- The day in which the remittance is deposited in teacher’s account depends on processing times of the financial institutions involved. Some banks may take an additional 4-5 working days to process payments.
Availability and Time Slots
Please note that during the class assignment process, our system will primarily assign classes based on Homerooms. Each Homeroom assignment consists of two classes per week, for a total of 9 lessons, at a fixed time with the following four possible day pairings:
- Monday and Thursday (A)
- Tuesday and Friday (B)
- Wednesday and Saturday (C)
- Saturday and Sunday (D)
For example, in the table below, homeroom schedule “A1” classes will take place at 17:40 Beijing Standard Time on every Monday and Thursday. Homeroom schedule “C3” will take place every Wednesday and Saturday at 19:20 Beijing Standard Time.
You can still open other timeslots in addition to Homeroom combinations. Those usually won’t be assigned right away but are usually filled later when other teachers need to cancel their class due to emergencies. Remember, we pay a US$7 incentive for late assignment within 24 hours.
We assign classes in part based on your teaching record and parent feedback. Please make sure therefore that you have a minimum number of attendance issues including emergency cancellations, no shows, late feedback, teacher late, and leaving the classes early. You can find your current data on the portal in the ‘My Achievements / Class Completed List’ section under attendance or complete class list.
The further in advance you open your availability, the more likely you are to have your timeslots filled
Our system will assign classes based on the following priorities:
- Teachers with timeslots open 14 weeks in advance
- Teachers with timeslots open 5 weeks in advance
- Teachers with timeslots open less than 2 weeks in advance
- Note that you may not get a full schedule on your first assignment but will gradually be assigned more classes as more homerooms are opened each week. The number of students we have is seasonal. Typically the peak season is June – September. Note that you may get less classes assigned during off peak periods.
- Teachers need to ensure that they open slots following a homeroom correctly, in order for the homeroom to be assigned to them once the homeroom renews. If your service agreement is due to be renewed, you need to re-sign the service agreement and upload before homerooms can be renewed. If the service agreement is not re-signed and uploaded on time, homerooms will be assigned to another teacher.
- Teachers are expected to enter the classroom five minutes before the scheduled class time.
- Please note that all times listed in the Teacher Practices refer to Beijing Standard Time
(China Standard Time)
Payments and Incentives:
Teachers receive payment on a per class basis. Class time is between 40-45 minutes, with a 5-10 minute break between back-to-back lessons.
Aside from the base pay amounts, teachers can receive the following incentives:
Please note teacher will be eligible for conversion incentive for each student enrolling within 5 days after the completed trial class.
Teachers encountering technical issues will be counted late if the last check in time occurs after the scheduled class has begun.
SayABC also provides additional seasonal incentives every month, the details of which will be communicated to teachers via email. SayABC has full discretion in deciding whether or not to offer the additional seasonal Incentive or the amount of the incentive.
- Base pay and incentives will not be paid for classes that are cancelled by students more than 24 hours in advance.
- Classes are cancelled within 24 hours before classes start time will be changed into locked slots. The payment policy will be set according to the locked pay.
- SayABC will notify teachers of empty classes / unlock slots outside of 24 hours of start time. Please note such classes are not paid and teachers do not need to be available to take emergency sub classes.
- Classes added with more than 24 hours’ notice will not be counted as emergency sub classes, and will not qualify for the emergency sub incentive.
- Locked Slots: Teachers with locked slots must be available on Skype/IM to take emergency classes. Payment will not be made to teachers who are not able to take emergency classes on locked slots. Teachers may be counted as absent.
- If a homeroom unit ends early due to all students dropping the course, teachers are still eligible for the completion incentive on a pro-rata basis. Please note this excludes student complaints or refund requests that cause the homeroom to end.
- If a teacher takes at least 3 homeroom classes once in the middle of a unit, the teacher will be eligible for the unit incentive on a pro-rata basis. Please note the unit incentive is also based on attendance.
Rules for Reassigning Teacher Homerooms:
- Teachers who have taught 3 units with the same students, with no attendance issues and no IT issues, may make one leave request for up to 3 lessons during the same unit, without losing the homeroom. If more than one leave request is made during the same unit, it will be difficult to find a substitute. Changing teachers frequently can lead to student and parent complaints.
- Teachers with past attendance or IT issues may not request leave for a current unit, otherwise they risk losing the homeroom. Changing teachers frequently can lead to student and parent complaints.
- Teachers receiving any negative feedback or teacher change requests from parents in a homeroom, will have the homeroom reassigned. Changing teachers frequently can lead to student and parent complaints.
Homeroom Combination Notice:
- Some homerooms scheduled on weekdays may be combined 2-3 days before their scheduled times, e.g. if you complete a homeroom at 6pm Monday Beijing time, your Thursday homeroom might be combined at 6am Tuesday Beijing time.
- Some Saturday / Sunday homerooms might be combined around 3 hours before their scheduled times, e.g. if you complete homeroom at 9am Saturday Beijing time, your Sunday homeroom might be combined at 6am Sunday Beijing time.
- If your homerooms do get combined, the time slot for the first upcoming homeroom will be changed to a locked slot. You need to be sure to check into the queue on time. You will not need to attend the two classes thereafter. Payment for the loss will be two class’s base pay.
Homeroom combinations will begin on June 1st,
- Absent - Teacher No Show (TNS): Teacher enters a class after the scheduled class start time and Teacher Support has already found a sub teacher.
- Leave within 4 hours - Teacher Late Cancellation (TLC): Emergency cancellation of class within four hours of the scheduled class time.
- Leave over 4 hours - Teacher Cancellation (TC): Emergency cancellation of class more than four hours before the scheduled class time
- Late - Teacher Late (TL): Entry to the classroom after the scheduled class start time.
- Late Feedback – (LF): Completion of student report more than 12 hours after scheduled class time
- No Feedback – (NF): Student report not completed after 24 hours of scheduled class time.
- Leave Early – (LE): Leave classroom before scheduled end time, or do not complete the full 40 minute class.
- Teachers should enter the classroom 5 minutes before the scheduled start time. Entering after the class start time may be recorded as a Teacher Late. Please ensure your computer is working well before classes start.
- TNS, TL, LE, TC, TLC LF & NF have a strong negative impact on our customer experience, and are to be avoided as much as possible. While we understand that occasional emergencies happen, a persistent record of attendance issues may lead to suspension or termination following written warnings. Accounts will be suspended when the teachers have reached 3 TNS within 1 contract period (3 months) and be terminated when a 4rd TNS happens within 2 contracts period.
- Absence, tardiness, and no feedback for classes are not permitted.
- Tardiness/Teacher Late for 1 homeroom class will result in the unit incentive being reduced by 50%. Being late twice will result in loss of the unit incentive. Teachers with three late classes within a contract period (3 months) will be suspended for two weeks, and terminated after their 4th tardiness.
- Assignment is partly based on attendance. Regular attendance issues could reduce your chances of having classes assigned.
- Cancellation of homerooms may lead to the homeroom not being renewed or reassigned to another teacher
Short Notice Classes
- A standby teacher may be asked to cover a class with less than 24 hours’ notice. SayABC will confirm availability with the teacher before the class. If a teacher accepts the late-notice class and conducts a successful lesson without any attendance issues, US$7 will be added to the total payment for that class.
- A Teacher may be asked to take over a homeroom in the middle of a unit. If the Teacher accepts at least 3 homeroom classes once, the unit completion incentive will be added on a Pro-rata basis. Please note the unit incentive is also based on attendance.
In order to provide top-notch professional service to students, there are certain guidelines we expect teachers to adhere to.
- Professional Conduct: Any misconduct including any illegal activity during or outside of class hours, or any activity or actions that, in the reasonable opinion of company, may injure or tend to injure the company, or the reputation of company, may lead to termination of the Service Agreement. Whether a behavior is unprofessional is in the reasonable discretion of SayABC.
- Ethical Behavior: Teachers shall maintain high levels of ethical behavior and professionalism at all times during teaching in SayABC. Language, content and discussion topics shall not be construed as being profane or offensive in any way. Any evidence of such negative behavior or improper conduct shall result in immediate termination of services provided.
- Personal Information: Teachers shall under no circumstances exchange personal information of any kind with the students or parents for any reason. This includes giving out personal information or accepting personal information from the student; Personal information includes, but not limited to, email addresses, telephone numbers, websites, Facebook or other social networking accounts, addresses, or contact information of any kind.
- Timely Login: Teachers shall adhere to login protocols and log into the Teacher Portal and Skype, as well as enter the classroom a minimum of five minutes prior to the class start time. SayABC reserves the right to cancel or reassign a class if a teacher does not login on time; the teacher will not be paid for such class. Failure to comply with log in protocols may also result in a record of tardiness or absence. Teachers may not be allowed to teach if considered tardy or absent.
- Computer and Internet: Teachers are responsible for acquiring all necessary technical components required for providing their services, including but not limited to, web cam, headset microphone device, personal computers and/or software, and internet connection(s).
- Class Reports: Teachers shall fill out at least 200 characters in the after class reports within twelve hours. Each class report shall reflect an accurate and unique account in the form of feedback of in-class activities. In the event a student does not attend a scheduled class, teachers can click “quit/student no show” for each student in the class attendance prompt.
- Student No Show: In the event that no students attend the class, teachers must click the ‘Fireman’ button and wait in the classroom until the scheduled end of class.
- Equipment: Teachers’ systems are checked for compatibility during the onboarding process. Teachers may only use approved systems and internet connections to teach. Failure to do so can cause connection issues and may lead to temporary suspension.
- Dress code and presentation: Teachers must wear cleanand tidy clothes while teaching. Teachers should not eat, chew gum, smoke, speak on a home / cell phones, fall asleep, yawn, or participate in any other activity not related to instructing the students.
- Environment: There should be no ambient noise or other sounds that could distract the student or detract from the quality of the class. The student should enjoy a class free of teacher’s background noise, including pets, people, telephones, music, or other distracting sounds.
- Backdrop: Should be a simple wall or drape that is light in color and located in a brightly lit environment. We recommend teachers create teaching backgrounds including the SayABC logo and teaching props.
Useful IT tips:
- You should restart your router a few times a week or daily to ensure its working condition.
- Make sure you connect using Ethernet, not Wi-Fi, to prevent getting a TNS due to network interruption. For systems allowing multi-connections, make Ethernet, not Wi-Fi the default network, or simply disable Wi-Fi as an option.
1, Restart your system daily
- Avoid plugging and unplugging your external camera and/or headset too often, to avoid system issues that could affect your lesson.
- Shut down unnecessary programs that are not in use, while you are teaching.
- Avoid using more than one anti-virus program while you are teaching
- Uninstall third-party camera programs that can stop your camera from functioning properly.
- Avoid pressing F-keys (F1 to F12) that may disable your microphone or camera
- Enter your class early to test your system if there is an update
Minimum Tech requirements：